Review 5,000 support calls a week automatically

The situation

Quality-checking thousands of client calls each week took a large amount of manual listening.

The agent

A Zapier automation reviews call data at scale and surfaces issues, as part of more than 1,000 workflows the company maintains.

How to build it

1. Send call transcripts to the automation automatically.
2. Add a review step that checks each call.
3. Route flagged calls to a person and clear the rest.
4. Reuse the pattern for other review-heavy work.