Agents in the Wild
All cases / Case #007

Let managers unlock locked-out employees, not IT

Delivery Hero replaced its manual account-recovery process with an n8n workflow that sends lockout requests straight to the employee's manager for approval.

n8nSpotted· Operations· by Delivery Hero· Oct 14, 2026
Time saved
200 h / month
Running cost
Not stated
Result
200 fewer lockout hours a month
“This meant that employees were locked out for a total of 200 hours per month less.”
From the source: n8n case study

Spotted: found in the wild. The numbers are as reported by the source above and have not been independently verified yet.

The situation

IT handled around 800 account-lockout requests a month, and each recovery took 35 minutes on average.

The agent

An n8n workflow routes each request to the employee’s manager to approve, then restores access automatically.

How to build it

  1. Map the approval chain behind a recurring IT request.
  2. Move the approval to the person closest to the requester.
  3. Automate the verification and restore steps.
  4. Compare resolution time before and after.
Source: n8n case study

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